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Shipping Methods Please refer to the table below for a summary of our shipping methods,
carriers and fees. Delivery Time Most orders placed before 1pm Pacific Time are shipped the same day, however some orders may take 1-2 additional days depending on inventory stock levels. You will receive a confirmation E-mail once your order ships (note: make sure your email or spam blocker program accepts messages from N101.com). Please refer to the chart below for estimated delivery times. If you ship via UPS Ground, the diagram below can be used to estimate the transit time. Please remember to add one day for order processing when calculating expected delivery time. Also, do not include weekends or holidays when estimating delivery dates. You can use the UPS tracking features online at N101.com to determine the exact date your package will be delivered (note: tracking information may not be available until the day AFTER your order ships). Orders containing heat-sensitive items (bars, chocolates) may be held during summer months and shipped on Monday, if the shipping service level you select does not guarantee delivery by Friday. This is done to minimize transit time and prevent packages from sitting in a UPS warehouse over the weekend, which may cause items to melt if the environment is not climate controlled. However, we will not guarantee against melting unless you purchase our cold-pak service for an additional charge. UPS Ground Time-In-Transit Map 
Order Status and Tracking You can check the status of your order online and find out when it shipped. For orders shipped via UPS you can also track your package. If you feel your order is taking longer than normal to arrive, please check your order status online or E-mail our Customer Service Department at service@N101.com. International Orders, Customs & Declarations N101 ships to the following countries: Australia, Bahamas, Belgium, Bermuda, Canada, France, Finland, Hong Kong, Ireland, Italy, Japan, Korea (South), Kuwait, The Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Taiwan, United Kingdom, Virgin Islands (British). If your country is not listed above, you may inquire about ordering,
however, pre-payment via bank wire transfer may be required. Certain countries impose restrictions and require special licenses/forms for the import of nutritional products. Customs policies vary widely from country to country, so please contact your local customs office for further information. Where documents are required prior to shipment, N101 will ship products once the documents have been received via facsimile or mail. Important: We cannot refund shipping fees if your order is returned to us by your country's Customs Authorities. We cannot grant refunds for merchandise that is seized by Customs Authorities and not returned to us. If you are uncertain whether a particular product can be shipped to your country, we suggest you check with your Customs Authorities before ordering. By placing an order, you acknowledge your understanding and acceptance of these terms and conditions. SHIPMENTS TO CANADA: Canadian import regulations limit the amount of supplements purchased for personal use to no more than a 3-month supply. If you order more than this, we will reduce your order size to comply with this regulation. This change may affect volume discount pricing and/or shipping rates. Your order will be held and we will contact you via email for your approval if any changes are made as a result of this regulation. There are tighter restrictions on supplements in Canada than in the U.S. We cannot import products containing free form Amino Acids such as L-Arginine or L-Carnitine into Canada. If you order such products, they will be removed from your order. Backorders If you order an item which is expected to be out-of-stock for more than 2-3 business days, we will ship items separately at no extra charge to avoid delays AND/OR contact you to see if you wish a substitute size, flavor, etc. THIS POLICY DOES NOT APPLY to orders containing special order items, orders with free shipping, or orders containing less than worth of products. If possible, we ask our customers to consider having their orders shipped as one complete package. This reduces unnecessary shipping costs and lessens the environmental impact, or carbon footprint, of multiple shipments. If your order does not quality for a free split, you may pay an additional split order fee to ship items separately. A representative will contact you via email or phone in such cases and provide you with the shipping options. Occasionally, we may substitute two or more equivalent products in a smaller size if the larger size is out-of-stock. For example, we may substitute two 60-cap bottles for a 120-cap bottle. We will NEVER substitute an alternate flavor, brand, or product without your permission. Damaged or Incorrect Items In the event that any of your products arrive damaged, or you receive the wrong item, please e-mail our Customer Service Department at service@N101.com or call 1-866-438-6101 M-F 9am-5pm PST within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS until you contact Customer Service for instructions, as we may require return or inspection of the damaged goods. WE CANNOT ACCEPT RETURNS OR CLAIMS FOR DAMAGED ITEMS AFTER 30 DAYS. If you received damaged or incorrect items we will do ONE of the following:
Cold-Pak Service Our Cold-Pak Service is designed to protect heat-sensitive items (chocolates, bars) from melting during summer months. You must purchase this additional service for us to guarantee items will not melt. All heat-sensitive items will ship in a separate, insulated container with cold-paks. The cost of this service is based on the number of heat-sensitive items in your order. (Note that the additional weight of the cold-paks will increase the weight of your order, and thus the shipping fee will increase accordingly). Items are guaranteed for a maximum 3-day transit time. The least expensive shipping method is selected by default, however, you may upgrade to a 2- or 1-Day service if you prefer. The Cold-Pak Service is NOT available for PO Boxes, Military APO and FPO, or deliveries outside the Continental USA. Cold-Pak orders may be held over the weekend, and shipped out on Monday or Tuesday to prevent extended transit times. We also offer Cold-Pak Service for other heat sensitive products such as probiotics, flax and fish oils. Most of these products are fine to ship without cold-paks, however, we recommend using them during the summer months, especially to states with very warm climates. When available, you will find two versions of the product available for purchase: one with cold-paks and the other without. The cost of the cold-paks is factored into the product price. Additionally, all Cold-Pak products must ship via 2nd Day or Next Day Air to ensure optimal freshness. Return Policy If you are dissatisfied with any product, please E-mail our Customer Service Department at service@N101.com within 30 days of the shipment date to receive authorization and return instructions. Returns made without authorization may be refused. NO RETURNS ON BARS. We check expiration dates before shipping bars, to ensure items are fresh. RE-STOCKING FEES. There may be a 25% restocking fee for the return of bulk quantites (4 or more) of certain products. Please confirm whether this fee will apply before making a return. NO RETURNS ON SELECT SALE ITEMS. Some sale items are short-dated or discontinued by the manufacturer. We cannot accept the return of these items unless you receive a Return Merchandise Authorization from our Customer Service. A 25% restocking fee may be applicable on such returns. NO RETURNS ON SPECIAL ORDER ITEMS. Items marked "Special Order Item" cannot be returned. These are non-stock items which are ordered specifically for your order. Once we have ordered the special order items for you, you cannot cancel these items. If a return or cancellation is authorized, it may be subject to a 25% restocking fee. Unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to N101 at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. Products cannot be returned if the only reason is that you do not like a particular flavor. Please try samples of products from your local store to be sure you enjoy a particular flavor. If you believe a product is spoiled or you have an allergic or bad reaction to a product, do not consume the product and do NOT open additional packages/containers of the product. Call our Customer Service Department immediately for instructions. We will not accept returns for more than one container/package of the same product if they are opened. If more than 10% of a product is missing/consumed, we will not accept a return. SORRY, WE DO NOT OFFER EXCHANGES ON RETURNED ITEMS. If you wish to exchange a product for an alternate one, return the product after receiving an approval, then place a separate order for the product you desire. IMPORTANT: During summertime months many products (such as bars) will melt if left outside in the heat. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbors house, or not to deliver if no one is home. Our products are shipped in fresh condition and stored in a climate-controlled warehouse. We cannot accept returns for heat-damaged products. Promotional Items (free bars, T-shirts, etc.) must be returned if the associated product is returned. Full refunds may not be granted if these items are not returned. We cannot accept the return of MuscleTech products. All MuscleTech products must be returned to MuscleTech directly per their policies. Please call MuscleTech toll-free at (877)443-4074 for return instructions. We cannot accept the return of VPX products. All VPX products must be returned to VPX directly per their policies. Please call VPX toll-free at (800)954-7904 for return instructions. All approved returns must be shipped to: Credit Verification Your order may be subject to credit verification at the discretion of N101. We verify the shipping/billing address information you provide before processing your order. If the information you provided disagrees with your credit card company's records, your order may be delayed or held. N101 Customer Service will contact you if your order is being held and provide you with instructions. Failure to reply or meet the conditions of these instructions will result in automatic cancellation of your order within 10 business days. These policies are designed to protect our customers and business against credit card fraud. We apologize in advance if they present any inconvenience.
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